Returns

Return and Exchange Policy

FOR ITEMS PURCHASED AT FIERCE.LONDON, ALL RETURN/EXCHANGE REQUESTS MUST BE SUBMITTED WITHIN 15 DAYS FROM WHEN YOUR ORDER IS DELIVERED.

INCASE YOU WANT TO RETURN ITEMS, THE PACKAGE WILL BE RETURNED TO OUR DISTRIBUTION CENTER AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY, VAT AND TAXES THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

TO BE ELIGIBLE FOR EXCHANGE, ITEM(S) MUST BE SENT BACK TO OUR WAREHOUSE IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH ANY RELATED ACCESSORIES, INSTRUCTIONS BOOKLETS, LABELS, PROTECTIVE COVERS, LEAFLETS OR BOXES.

RETURNED ITEMS NOT MEETING THESE GUIDELINES WILL NOT BE HONOURED AND RETURNED TO THE CUSTOMER AT THE CUSTOMER’S EXPENSE.

THE ITEM MUST BE NEW, UNWORN, UNALTERED, AND FREE OF ANY ODOURS OR FRAGRANCES.

WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

FIERCE LONDON  IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT DURING THE RETURN/EXCHANGE PROCESS.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR WAREHOUSE.

UPON RECEIPT OF YOUR ITEM(S), AND SUBJECT TO INSPECTION BY OUR QUALITY SERVICE DEPARTMENT, WE WILL PROCEED WITH THE EXCHANGE.

ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING DETAILS FOR YOUR EXCHANGED ITEM.

INCASE OF REFUND, WE WILL NOTIFY YOU ONCE WE ISSUE YOUR REFUND.

ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED.

ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT.

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:

SUNGLASSES

HEADWEAR

JEWELRY

ALL ITEMS PURCHASED ON A DISCOUNT WILL NOT BE ELIGIBLE FOR A RETURN OR AN EXCHANGE. THEY WILL BE CONSIDERED FINAL SALE. NO EXCEPTIONS.

 

PLEASE CONTACT FIERCE LONDON CUSTOMER SERVICE AT CONTACT@FIERCE.LONDON FOR RETURNS/EXCHANGES.